Our performance promise to you!

We are not just retailers, but also partners to our customers and know very well that not only excellent quality and a good price-performance ratio are crucial, but also an effective process and precise timing are of great importance.

Through innovation, service, and training, we offer our customers a comprehensive package of future-oriented and reliable products and services. We deliver these services with environmental awareness and a high level of expertise, always with our customers' best interests in mind.

  • Appointment promise

    Every customer receives a binding appointment with our qualified specialists or a field service visit.

  • Delivery time promise

    We try to complete every order by the date requested by our customers.

  • Emergency Promise

    Our qualified application engineers and field service staff are also available to you in emergencies.

  • Competence-based consulting promise

    Our qualified application engineers will be happy to advise you. Professional technical advice is a very valuable service for every customer. Only a thorough and high-quality consultation ensures the right purchasing decision.

  • Offer promise

    After completing the expert consultation, we present each customer with a binding written offer.

  • Punctuality promise

    Our customers can rely on our punctuality for all types of appointments.

  • Internet presence promise

    On the internet and our social media channels, we embody our modern, fair, transparent, and customer-oriented corporate culture. You can publicly access detailed information about our company, our services, and our offerings. This provides our customers with numerous benefits.

  • Satisfaction promise

    Mistakes can always happen, despite the greatest care. We see justified complaints as an opportunity to prove that we deliver on our promises, and we will resolve them as quickly as possible using all available means.

  • Professional competence promise

    We provide ongoing training for our employees in all areas of the company. This is the only way we can ensure our professional order management and offer complex, demanding services of high quality.

  • Funding/financing commitment

    Our clients' investments should be economically sound. We would be happy to advise you on attractive financing options.

  • Promise of personal initiative

    We always have our finger on the pulse and love what we do. For this reason, we proactively suggest new solutions and alternatives to our customers for improving and streamlining their production processes.

  • No-waiting-time promise

    Whether it's inquiries, proposed solutions, delivery, training or service: We are so responsive to our customers, partners and each other that there are virtually no waiting times.